Broadband: JT vs Sure vs Newtel

Lord Kelvin said 'To measure is to know', so I see how all three measure up. JT comes in last place again. Posted 2 November 2011

I did an earlier post (now removed) in February covering this subject, but it has come time for an update. JT Global aka Jersey Telecom have completed their rollout of their network upgrade last month, and most everybody can now get faster internet via ADSL2+.

I’ll start with a quick summary. The terms and lengths of the contracts vary, as do any fees. To keep it simple, I have factored all costs and given a monthly average, along with a 12-month total. More details on contract length are down below the summary.

All prices are now for an 8Mb connection. That’s still not very fast but it beats the 2Mb many of us were stuck with. Here are the rankings

ISPMonthly Price (averaged)Contract LengthAnnual Cost
JT £27.99 18 Month £335.88
Newtel £26.99 12 Month £323.88
Sure £26.66 12 Month £319.88

All three want you to commit to a lengthy contract whether you are getting any promotional rates or not. Sure will offer a month to month plan at a non-discounted rate if you call and ask. It’s not mentioned on their site at the time of posting.

Sure comes in the lowest, same as last time. If you are already a Sure broadband customer, they say they will waive the £44 connection fee. This brings them down to £22.99/month, by far the best choice. Sometimes people say they will waive a fee and then forget to actually do it, so watch your bills carefully.

Some important notes about the above figures:

JT have an 18 month plan on offer that gives you the first three months at half-price. That brings the monthly average cost to £25.66. There is a massive problem with this though. They are the only ISP to ration data like this. They charge £1.50/GB extra if you go over a 40GB “daytime allowance”, whatever that means. Be prepared for hundreds of pounds in extra fees if you are a heavy Internet user.

Neither Sure nor Newtel limit your usage, though both have fair use policies. No problem with that, as all three have the same 50:1 contention ratio. I’ve used all three services and I find the top speeds easily achievable.

If you are trying to calculate usage, do pay attention to Mb’s vs MB’s or Gb vs GB. 1 byte (B) = 8 bits (b), and this makes a huge difference. Use a reference guide if you get confused.

All three offer “bundled” prices, where they discount the broadband cost if you agree to purchase other offerings, like pay-monthly mobile service. This is usually not a good idea, but it’s worth looking at.

Shop around and do upgrade if you can afford it.